Senior Workforce Forecasting & Capacity Leader (Remote)

CenterWell; United States; Remote; USD 71,000 - 98,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Pharmacy seeks a Senior workforce planning analyst to own forecasting, budgeting, and capacity planning for a clinical pharmacy operation. You will elevate models, drive standardization, and shape best-in-class planning across sites and departments.

In this high-visibility role, you’ll partner with Finance and Operations, build long-range forecasts, manage capacity, and lead monthly capacity reviews. Remote role with travel, compensation $71,100–$97,800 per year, bonus opportunity.

Qualifications

• 5 or more years of workforce management experience with direct ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment
• Demonstrated experience building long-term forecasts and capacity plans (headcount, hiring, attrition, shrinkage, or occupancy) - not just schedule administration
• Strong financial skills: experience supporting budgeting cycles and producing variance/attribution analysis
• Advanced Excel skills (modeling, Power Query, or similar); comfort working with large operational datasets
• Excellent communication skills — able to present plans and trade-offs clearly to operations leaders and executives
• Proven ability to work independently, manage competing priorities, and drive alignment across stakeholders without direct authority

Responsibilities

• Own long-term demand forecasting for assigned departments — translating prescription volume, contact drivers, handle time, and shrinkage assumptions into defensible workload and headcount projections across pharmacists, pharmacy technicians, and support roles
• Build and maintain rolling capacity plans at the site, vendor, and skill level — balancing hiring plans, attrition, training pipelines, and occupancy targets against monthly and seasonal demand
• Drive the annual budgeting and planning cycle, partnering with Finance to align workforce cost projections with department budgets
• Lead monthly capacity reviews with operations and finance stakeholders — presenting hiring plans, surfacing risks early, and securing alignment on trade-offs
• Improve the practice itself: refine forecasting methodologies, strengthen assumption governance, document standards
• Partner cross-functionally with Operations, Finance, HR/Talent Acquisition, Training, and vendor partners to ensure plans are executable
• Mentor and influence — share expertise with planning analysts across the team and champion consistent planning standards

Skills

Forecasting

Capacity planning

Budgeting

Excel advanced

Communication

Independent work

Education

Bachelor's degree

Tools

SQL

Python

R

Power BI

Tableau

Verint

NICE IEX

Job description

CenterWell Pharmacy seeks a Senior workforce planning analyst to own forecasting, budgeting, and capacity planning for a clinical pharmacy operation. You will elevate models, drive standardization, and shape best-in-class planning across sites and departments.

In this high-visibility role, you’ll partner with Finance and Operations, build long-range forecasts, manage capacity, and lead monthly capacity reviews. Remote role with travel, compensation $71,100–$97,800 per year, bonus opportunity.