Senior Workers’ Comp Claims Leader | Team Lead

Holmes Murphy; West Des Moines (IA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous paid time off

Volunteer time off

Job summary

Holmes Murphy is seeking a Sr. Workers’ Compensation Claims Specialist, Supervisor, for its Creative Risk Solutions team. The role focuses on overseeing litigated and complex claims, guiding staff on investigations, communications, and resolution per CRS Best Practices.

Ideal candidates will have jurisdictional workers’ comp experience across multiple states and a commitment to client outcomes. The position emphasizes leadership, coaching, and career development while maintaining high standards

Qualifications

• Education: High school diploma; college degree preferred.
• Licensing: Active state Workers’ Compensation license or ability to acquire within three months.
• Experience: 5+ years adjusting property and casualty claims, including litigated claims; supervisory experience preferred.
• Licensing exams: pass state licensing exams.

Responsibilities

• Adjudicate claims during staffing shortages, investigate, and negotiate settlements per Best Practices for Claims.
• Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
• Discuss complex claims and coverage issues with clients, addressing any inquiries.
• Maintain communication with customers and fronting carriers per CRS Communication Expectations and Reportable file guidelines.
• Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.
• Ensure appropriate staffing, including hiring and terminations.
• Coach team members on workflow, processes, customer service, and client consulting.
• Conduct performance reviews, set goals, and hold employees accountable.
• Foster career development and manage timesheets and compensation decisions.
• Facilitate regular team meetings and attend enterprise and leadership training.
• Coordinate training and maintain standardized processes for quality service.

Skills

General liability

Auto liability

Workers’ compensation

Licensing exams

Education

High school diploma

College degree preferred

Job description

Holmes Murphy is seeking a Sr. Workers’ Compensation Claims Specialist, Supervisor, for its Creative Risk Solutions team. The role focuses on overseeing litigated and complex claims, guiding staff on investigations, communications, and resolution per CRS Best Practices.

Ideal candidates will have jurisdictional workers’ comp experience across multiple states and a commitment to client outcomes. The position emphasizes leadership, coaching, and career development while maintaining high standards