Senior Warehouse Operations Leader: Scale & Develop Teams

Nordstrom, Inc.; Elizabethtown (Lancaster County); On-site; USD 81,000 - 136,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Merchandise discount

Paid time away

Job summary

Nordstrom, Inc. is seeking an experienced Senior Operations Manager to lead a multi-shift warehouse operation and develop leaders across the network. You will guide performance, ensure safety and quality, and drive efficiency while managing budgets and initiatives.

You will oversee roughly seven managers and their teams, focusing on talent recruitment, onboarding, and training, with strong emphasis on data-driven decision making and cross-functional collaboration to optimize processes.

Qualifications

• 6+ years of warehouse managerial experience.
• Strong time management and prioritization skills.
• Proven ability to develop leaders and grow leadership competencies.
• Deep knowledge of warehousing operations and KPIs.
• Experience managing projects, programs, and initiatives in a building environment.
• Ability to analyze data and drive improvement actions.

Responsibilities

• Lead a team of ~7 managers across multiple shifts and departments.
• Develop and grow leadership capabilities and succession planning.
• Recruit, select, onboard and train leaders.
• Ensure safety, quality, and performance while driving efficiency and scale.
• Manage budgeting, expenditures, variances and corrective actions.
• Drive KPI metrics, 4DX and facility scorecards.
• Partner with on-site and virtual teams to test and implement solutions.

Skills

Warehouse leadership

Time management

Leadership development

Warehousing knowledge

KPIs

Project management

Data analysis

Communication skills

Job description

Nordstrom, Inc. is seeking an experienced Senior Operations Manager to lead a multi-shift warehouse operation and develop leaders across the network. You will guide performance, ensure safety and quality, and drive efficiency while managing budgets and initiatives.

You will oversee roughly seven managers and their teams, focusing on talent recruitment, onboarding, and training, with strong emphasis on data-driven decision making and cross-functional collaboration to optimize processes.