Senior Ops Leader: Supply Chain & Center Performance

Nordstrom, Inc.; Upper Marlboro (MD); On-site; USD 103,000 - 171,000; Full time

Benefits offered by this job

Merchandise Discount

Retirement benefits

Job summary

Nordstrom, Inc. is seeking a Senior Operations Manager to lead a multi-shift warehouse team of about 7 managers and their staff. The role focuses on day-to-day operational efficiency, cost reduction, and leadership development aligned with the business strategy.

The successful candidate will drive safety, quality and performance, manage budgets, and propel KPI and 4DX initiatives while promoting equity across the network.

Qualifications

• 6+ years of warehouse managerial experience.
• Strong time-management and prioritization skills.
• Proven ability to develop leaders and grow leadership competencies.
• Solid knowledge of warehouse KPIs.
• Experience managing projects, programs, and initiatives.
• Ability to analyze data and drive improvements.

Responsibilities

• Support business strategy, safety, quality and performance while driving efficiency and scale.
• Lead a team of ~7 managers across shifts and departments with emotional intelligence.
• Recruit, onboard and train leaders to build strong teams.
• Make decisions with sound judgement and own outcomes.
• Promote equity across the network and organization.
• Meet budget expectations by monitoring expenditures and variances.
• Drive KPI metrics and facility performance scorecards.
• Collaborate with on-site and virtual teams to test and implement solutions.

Skills

Leadership

Team management

KPI tracking

Data analysis

Budgeting

Hiring and training

Job description

Nordstrom, Inc. is seeking a Senior Operations Manager to lead a multi-shift warehouse team of about 7 managers and their staff. The role focuses on day-to-day operational efficiency, cost reduction, and leadership development aligned with the business strategy.

The successful candidate will drive safety, quality and performance, manage budgets, and propel KPI and 4DX initiatives while promoting equity across the network.