Senior VoIP Network Architect & Communications Engineer

Jobtailor; Kentucky; On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor seeks a seasoned VoIP/UC engineer in Kentucky to design, deploy, and optimize enterprise voice and collaboration environments, including CUCM, UCCX, and Voice Gateway. You will develop playbooks, automate repetitive tasks with scripts, and support complex VoIP configurations for on‑premise or cloud deployments.

Collaborating with Network, Cybersecurity, Cloud, and Application teams, you will analyze SIP signaling, perform packet captures with Wireshark, and tune performance.

Qualifications

• Bachelor's degree in Information Technology, related field, or equivalent experience preferred.
• Five (5) or more years of relevant experience required.
• Cisco Certified Voice Professional (CCVP) or equivalent certifications preferred.
• Experience leading site surveys and capacity planning for VoIP deployments preferred.
• Experience migrating legacy TDM/PBX to modern VoIP architecture preferred.

Responsibilities

• Design, implement, optimize, support, and evolve enterprise voice and UC environment.
• Deploy complex VoIP network configurations for on-premise or cloud networks.
• Assist in developing playbooks for network systems and integrating new systems and tools.
• Develop and maintain scripts to automate network administration.
• Architect and engineer enterprise VoIP and UC solutions, including CUCM, UCCX, and Voice Gateway.
• Design complex dial plans, partitions, and route patterns.
• Serve as the primary escalation point for voice network issues.
• Analyze SIP signaling and packet captures to resolve jitter and latency problems.
• Monitor network performance and perform tuning and optimization.
• Identify trends and root causes to reduce future incidents.
• Collaborate with various teams on modernization initiatives.

Skills

VoIP Architecture

Network Performance

Cross-functional Collaboration

Scripting & Automation

Mentoring

Education

Bachelor's degree in Information Technology or related field

Tools

Wireshark

Ansible

Python

Call Analysis Platforms

Job description

Jobtailor seeks a seasoned VoIP/UC engineer in Kentucky to design, deploy, and optimize enterprise voice and collaboration environments, including CUCM, UCCX, and Voice Gateway. You will develop playbooks, automate repetitive tasks with scripts, and support complex VoIP configurations for on‑premise or cloud deployments.

Collaborating with Network, Cybersecurity, Cloud, and Application teams, you will analyze SIP signaling, perform packet captures with Wireshark, and tune performance.