Senior Veterinary Partnerships & Onboarding Lead

Independence Pet Holdings, Inc.; United States; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Healthcare

Parental leave

Career advancement

Comprehensive benefits

HSA

FSA

Retirement plan

Paid time off

Wellness day off

Pet-friendly environment

Résumé du poste

Clarus is seeking a Senior Business Relationship Manager to acquire, onboard, and engage independent and corporate veterinary practices in a remote USA role with up to 40% travel. You will work with industry partner sales teams to drive lead conversions, manage pipelines, and support onboarding processes.

You will also help enablement efforts, CRM optimization, and practice adoption while collaborating with product and engineering on client feedback to improve the Clarus Portal experience.

Qualifications

• Associates Degree and five (5) years of experience in sales, account management
• Sales-driven mindset with experience supporting lead generation and conversion.
• Strong organizational skills to track and coordinate high-volume customer interactions.
• Must be results oriented and able to work independently with little direct supervision
• Demonstrated ability to develop and implement an accurate business plan
• Strong understanding of financial and business metrics
• Strong selling and negotiation skills
• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
• Excellent time and process management skills
• Experience in developing client facing reports with actionable insights and recommendations
• Strong working knowledge of entire Microsoft Office suite
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
• Must have valid driver\'s license from state of residency.
• Must have and maintain vehicle, Insurance on transportation used for travel.

Responsabilités

• Utilize CRM to track leads, sales pipeline progress, and customer engagement metrics.
• Provide feedback on onboarding and engagement processes, helping to refine and automate future workflows.
• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Clarus Portal product and can communicate such initiatives to clients
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
• Work with product and engineering on client feedback loop, bug identification and resolutions
• Work with onboarding and implementation to on-board new acquisition clinics
• Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals
• Responsible for developing and clearly articulating the value of our full partnership with decision makers to elevate mutually beneficial outcomes
• Candidate possesses professional and advanced presentation skills, focused on providing solutions for the customer
• Deliver on Key Performance Measures of primary assigned accounts through collaborative efforts
• Conduct quarterly business reviews ensuring that accounts understand the value of the Clarus Technology relationship and their performance relative to quarterly, semiannual, and annual growth expectations
• Troubleshoot and take the lead on resolving any account issues, shepherd, and champion resolution
• Up to 40% travel

Connaissances

Sales

Account management

CRM

Presentation skills

Negotiation

Financial metrics

Time management

Formation

Associates Degree

Bachelor's degree

Outils

Microsoft Office

CRM software

Description du poste

Clarus is seeking a Senior Business Relationship Manager to acquire, onboard, and engage independent and corporate veterinary practices in a remote USA role with up to 40% travel. You will work with industry partner sales teams to drive lead conversions, manage pipelines, and support onboarding processes.

You will also help enablement efforts, CRM optimization, and practice adoption while collaborating with product and engineering on client feedback to improve the Clarus Portal experience.