Senior Business Relationship Manager

Independence Pet Group; Massachusetts; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Parental leave

Retirement plan

Paid time off

Job summary

Clarus is seeking a Senior Business Relationship Manager to acquire, onboard, and engage independent and corporate veterinary practices. You will work with partner sales teams to drive lead conversions, manage the sales funnel, and support onboarding, with up to 40% travel and remote work in the USA.

Responsibilities include CRM-based pipeline tracking, outreach optimization, cross-functional collaboration, and quarterly business reviews.

Job description

At Clarus, we are harnessing intelligence to propel pet health towards a brighter, smarter, more connected future. A future where information flows freely across caregivers & care environments, insights are more instant and actionable, and financial decisions are empowered.For us, that future starts by fundamentally changing how pet insurance operates. We’re engineering systems that decomplexify coverage and facilitate reimbursement, so more pets can get the care they deserve.Our team of pet industry veterans and passionate pet people come from across the tech and health continuums. Together, we’re openly challenging industry convention in service of creating totally new possibilities. Which is why our culture is built on the values of curiosity, entrepreneurship, humility and fierce collaboration.Clarus is seeking a Senior Busines Relationship Manager. The Senior Business Relationship Manager will play a crucial role in acquiring, onboarding, and engaging independent and corporate veterinary practices. You will work closely with industry partner sales teams to drive lead conversions, manage sales funnels, and support practice onboarding. As we scale, you will contribute to enablement resources, CRM optimization, and customer onboarding processes to ensure seamless practice adoption.This role requires a motivated, goal-driven individual who is comfortable balancing sales relationship management in a fast-scaling environment.Job Location: Remote – USA. Up to 40% Travel.Main Responsibilities:Utilize CRM to track leads, sales pipeline progress, and customer engagement metrics.Provide feedback on onboarding and engagement processes, helping to refine and automate future workflows.Act as the main point of contact for all client day-to-day communication and oversightCollaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Clarus Portal product and can communicate such initiatives to clientsAnalyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholdersWork with product and engineering on client feedback loop, bug identification and resolutionsWork with onboarding and implementation to on-board new acquisition clinicsPartner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goalsResponsible for developing and clearly articulating the value of our full partnership with decision makers to elevate mutually beneficial outcomesCandidate possesses professional and advanced presentation skills, focused on providing solutions for the customerDeliver on Key Performance Measures of primary assigned accounts through collaborative effortsConduct quarterly business reviews ensuring that accounts understand the value of the Clarus Technology relationship and their performance relative to quarterly, semiannual, and annual growth expectationsTroubleshoot and take the lead on resolving any account issues, shepherd, and champion resolutionUp to 40% travelBasic Qualifications:Associates Degree and five (5) years of experience in sales, account managementSales-driven mindset with experience supporting lead generation and conversion.Strong organizational skills to track and coordinate high-volume customer interactions.Must be results oriented and able to work independently with little direct supervisionDemonstrated ability to develop and implement an accurate business planStrong understanding of financial and business metricsStrong selling and negotiation skillsExceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contactsExcellent time and process management skillsExperience in developing client facing reports with actionable insights and recommendationsStrong working knowledge of entire Microsoft Office suiteInterest in client relationship building and willingness to travel for client-facing eventsA strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environmentMust have valid driver’s license from state of residency.Must have and maintain vehicle, Insurance on transportation used for travel.Preferred Qualifications:Bachelor’s degree in business, animal science or related field and ten (10) years sales, account management within Animal Health industryDemonstrated experience within US animal health industry landscape.#LI-RemoteAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)Interview Technology Notice:Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.By continuing with the interview, you consent to this use.Text Messaging Notice:If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.You may opt out of text communications at any time by replying “STOP.”