Senior Veterinary Front Office Lead - Flexible 4/10 Schedule

Desert Tails Animal Clinic; Scottsdale (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health package: Medical, dental, and 


Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Job summary

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to guide the front office, oversee clinic workflow, and ensure a warm, professional experience for clients and their pets in Scottsdale.

You will train and develop team members, manage scheduling and appointments with accuracy, and lead by example to keep daily operations smooth during busy periods. This is a full-time, flexible 4/10 schedule with Saturday rotations.

Qualifications

• 3+ years of experience in customer service or veterinary reception
• Experience as veterinary receptionist or healthcare front-desk required
• Manage a multi-phone line system while assisting in-person clients
• Avimark experience preferred
• Excellent verbal and written communication skills
• Lead the front office team and direct clinic workflow
• Assist with training and developing team members
• Ensure daily assignments are understood and completed
• Provide constructive feedback and foster collaboration
• Stay calm, professional and solution-oriented during busy periods

Responsibilities

• Lead the front office team and direct clinic workflow
• Oversee appointment flow and scheduling with precision
• Provide compassionate, professional customer service at every interaction
• Train and develop team members
• Ensure daily tasks are completed on time

Skills

Customer service

Veterinary reception

Multi-phone line handling

Verbal and written communication

Lead front office

Training team members

Task ownership

Feedback & collaboration

Positive attitude

Calm under pressure

Tools

Avimark

Job description

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to guide the front office, oversee clinic workflow, and ensure a warm, professional experience for clients and their pets in Scottsdale.

You will train and develop team members, manage scheduling and appointments with accuracy, and lead by example to keep daily operations smooth during busy periods. This is a full-time, flexible 4/10 schedule with Saturday rotations.