Lead Client Service Representative / Lead Veterinary Receptionist

Desert Tails Animal Clinic; Scottsdale (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health package: Medical, dental, and 


Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Job summary

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to guide the front office, oversee clinic workflow, and ensure a warm, professional experience for clients and their pets in Scottsdale.

You will train and develop team members, manage scheduling and appointments with accuracy, and lead by example to keep daily operations smooth during busy periods. This is a full-time, flexible 4/10 schedule with Saturday rotations.

Qualifications

• 3+ years of experience in customer service or veterinary reception
• Experience as veterinary receptionist or healthcare front-desk required
• Manage a multi-phone line system while assisting in-person clients
• Avimark experience preferred
• Excellent verbal and written communication skills
• Lead the front office team and direct clinic workflow
• Assist with training and developing team members
• Ensure daily assignments are understood and completed
• Provide constructive feedback and foster collaboration
• Stay calm, professional and solution-oriented during busy periods

Responsibilities

• Lead the front office team and direct clinic workflow
• Oversee appointment flow and scheduling with precision
• Provide compassionate, professional customer service at every interaction
• Train and develop team members
• Ensure daily tasks are completed on time

Skills

Customer service

Veterinary reception

Multi-phone line handling

Verbal and written communication

Lead front office

Training team members

Task ownership

Feedback & collaboration

Positive attitude

Calm under pressure

Tools

Avimark

Job description

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You’ll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction. A key part of your role will involve training and developing team members, helping them grow while ensuring they clearly understand their daily responsibilities and tasks are completed on time. You’ll create a supportive environment by offering constructive feedback, encouraging open communication, and fostering collaboration. Your ability to lead by example, maintain a team-oriented atmosphere, and stay attentive to details will be essential to the success of the clinic.

Schedule and compensation:

• Compensation: $21 - 22 per hour, for each hour worked
• This is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Alternating Saturdays

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 3+ years of experience in a customer service, or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark , preferred
  • Exceptional verbal and written communication skills
  • Lead the front office team and direct clinic workflow
  • Assist with training and developing team members
  • Ensuring daily assignments are understood and completed
  • Comfortable delivering feedback to team members and inviting collaboration
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Desert Tails Animal Clinic?

Desert Tails Animal Clinic is a 3-doctor small-animal practice with 2 credentialed technicians caring for dogs and cats. The hospital has 3 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, and laser therapy. Case exposure is primarily general practice, with spay/neuter procedures, cystotomies, gastro procedures, splenectomies, laceration repairs, and tumor removals. The practice has a relaxed, ‘country doctor’ feel, making it a fit for someone who enjoys a close-knit environment and broad GP medicine. Located in Scottsdale, the hospital offers access to hiking, dining, shopping, arts, resorts, and the beauty of the Sonoran Desert.

Pay Range

$21—$22 USD

Desert Tails Animal Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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