Lead Veterinary Receptionist & Front Office Leader

Western Veterinary Partners; Scottsdale (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Western Veterinary Partners is seeking a Lead Client Service Representative / Lead Veterinary Receptionist for Desert Tails Animal Clinic in Scottsdale, AZ. You will guide the front office team, manage clinic workflow, and ensure smooth client and patient experiences.

The role emphasizes leadership, coaching, and training, with a focus on maintaining a calm, professional atmosphere during busy periods and delivering exceptional customer service to clients and their pets.

Qualifications

• 3+ years of experience in a customer service, or veterinary reception role.
• Previous veterinary receptionist or healthcare-related front-desk experience required.
• Proficiency in managing a multi-phone line system and using veterinary practice management software (Avimark preferred).

Responsibilities

• Lead the front office team and direct clinic workflow.
• Oversee appointment flow and scheduling.
• Train and develop team members and ensure daily tasks are completed.

Skills

Customer service

Leadership

Communication

Front desk management

Team training

Calm under pressure

Tools

Avimark

Job description

Western Veterinary Partners is seeking a Lead Client Service Representative / Lead Veterinary Receptionist for Desert Tails Animal Clinic in Scottsdale, AZ. You will guide the front office team, manage clinic workflow, and ensure smooth client and patient experiences.

The role emphasizes leadership, coaching, and training, with a focus on maintaining a calm, professional atmosphere during busy periods and delivering exceptional customer service to clients and their pets.