Senior Vendor Growth & Success Manager

Amazon; Santa Monica (CA); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager for our Vendor Services team in the United States. This role focuses on leading transformational growth for Fortune 500 retail brands on Amazon's marketplace, shaping vendor strategies that impact millions of customer experiences and drive marketplace innovation.

You will develop and execute business plans to optimize catalog, merchandising, and operational efficiency while delivering measurable vendor and customer results.

Qualifications

• Experience managing vendor/client relationships in fast-paced environments.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

Skills

Project management

Vendor management

Relationship management

Time management

Microsoft Excel

Data analysis

Communication skills

Education

Bachelor's degree

Tools

Tableau

Salesforce

Job description

Amazon is seeking a Senior Customer Success Manager for our Vendor Services team in the United States. This role focuses on leading transformational growth for Fortune 500 retail brands on Amazon's marketplace, shaping vendor strategies that impact millions of customer experiences and drive marketplace innovation.

You will develop and execute business plans to optimize catalog, merchandising, and operational efficiency while delivering measurable vendor and customer results.