Senior Customer Success Manager, Consumables

Amazon; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon is looking for a Senior Customer Success Manager to drive transformational growth for Fortune 500 retail brands on its marketplace. This role involves developing vendor strategies that enhance customer experiences and deliver measurable results. Responsibilities include strategic partnership management, analyzing data trends, and collaborating with cross-functional teams. The ideal candidate will have strong operational excellence and a passion for optimizing vendor performance. This position is available in approved locations including New York, Austin, and Santa Monica.

Qualifications

• Experience in strategic business planning with vendors.
• Strong analytical skills with a focus on data trends.
• Ability to manage multiple high-impact projects.

Responsibilities

• Develop and execute strategic business plans with vendors.
• Analyze data to identify opportunities and provide recommendations.
• Lead promotional planning and ensure catalog optimization.
• Build relationships with internal teams and vendors.
• Manage multiple projects while maintaining operational standards.

Skills

Strategic partnership management

Data-driven decision making

Operational excellence

Cross-functional collaboration

Job description

Description

This role can be located in one of our approved corporate offices in Austin, TX, USA, New York, NY, USA, or Santa Monica, CA, USA.

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e‑commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data‑driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross‑functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e‑commerce environment.

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

A day in the life

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross‑functional teams to resolve operational challenges Guid

About the team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.