Senior Vacuum Systems Support Engineer

Edwards Vacuum LLC

Buffalo (NY)

On-site

USD 77,000 - 119,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Annual Variable Compensation Bonus

Medical

Dental

Vision

401k with Company Match

Paid Vacation

Paid Sick Time

Tuition Reimbursement

Training and Development

Parental Leave

Disability Benefits

Life and AD&D Insurance

Job summary

Edwards Vacuum in Buffalo, NY is seeking a highly skilled Senior Technical Support Engineer to provide expert technical support for our semiconductor vacuum pump portfolio. You will resolve complex product issues, perform root cause analysis, and collaborate with global customers, service centers, and cross-functional teams to drive improvements and ensure reliability.

You will lead technical investigations, deliver data-driven recommendations, and produce documentation that aligns with industry

Qualifications

Bachelor's degree in Mechanical, Materials, Electrical, or related Engineering discipline, or equivalent technical education and relevant experience.
Minimum of 5 years of relevant engineering experience in technical support, product engineering, failure analysis, manufacturing engineering, or product development for complex mechanical, electromechanical, vacuum, compressor, pump, or rotating equipment systems.
Practical experience resolving product, production, service, or customer issues using structured investigation, root cause analysis, and corrective action methods.
Experience working with cross-functional teams such as R&D, Operations, Quality, Manufacturing Engineering, Supply Chain, service centers, and customers to deliver technical issue resolution or product improvement outcomes.

Responsibilities

Resolve complex product, application, quality, and safety issues for customers and operations to minimize business disruption, protect customer satisfaction, and ensure timely containment and corrective action.
Establish product performance and failure analysis conclusions that enable accurate root cause identification, data-driven recommendations, and effective resolution of field and factory issues.
Provide authoritative technical support for assigned Edwards Vacuum pump products so customers, service centers, Product Companies, and internal teams receive clear, accurate, and timely technical guidance.
Lead and support product improvement and obsolescence resolution outcomes that improve reliability, manufacturability, serviceability, and long-term product supportability.
Deliver technical investigations and support commitments on agreed timelines, quality expectations, and cost objectives to meet customer, operational, and business priorities.
Produce complete technical documentation, test evidence, and communication outputs that meet Edwards, customer, and semiconductor industry standards and enable informed decision-making.
Strengthen cross-functional technical capability and continuous improvement by sharing expertise, improving analysis and test practices, and collaborating effectively across R&D, Operations, Quality, Supply Chain, Manufacturing Engineering, customers, and service teams.