Onsite Service Engineer — Field Tech & Customer Support

Edwards Vacuum; Arizona; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Flexible working arrangements

Global training and career progression

Job summary

Edwards Vacuum is seeking an Onsite Service Engineer to deliver expert repair services for our technology solutions at customer sites, ensuring uptime, safety, and performance while upholding the highest standards.

You will report to the Site Manager, conduct planned and ad-hoc visits to inspect, service, and repair systems, perform installations, document activities, and provide on-site recommendations to meet customer timelines.

Qualifications

• High School Diploma; Associate’s Degree preferred or full military equivalent.
• 1–3 years of experience in electronic, mechanical, chemical, gas, refrigeration or basic vacuum, ideally with customer-facing experience.
• Fluency in written and spoken English; able to read/write clearly.
• Ability to use computer software to record data and write reports.
• Ability to understand and interpret technical documentation.

Responsibilities

• Report into the Site Manager.
• Conduct planned and ad-hoc visits to inspect, service, troubleshoot, and repair various technical systems, diagnosing issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Serve as the on-site contact, providing service recommendations and addressing customer needs promptly.

Skills

Customer focus

Problem solving

Team collaboration

Coaching / mentoring

Communication skills

Technical documentation

English fluency

Computer literacy

Education

High School Diploma

Associate’s degree preferred

Job description

Edwards Vacuum is seeking an Onsite Service Engineer to deliver expert repair services for our technology solutions at customer sites, ensuring uptime, safety, and performance while upholding the highest standards.

You will report to the Site Manager, conduct planned and ad-hoc visits to inspect, service, and repair systems, perform installations, document activities, and provide on-site recommendations to meet customer timelines.