Field Service Engineer - US EG

Edwards Vacuum; Oregon (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Flexible working arrangements

Career advancement opportunities

Job summary

A leading vacuum technology company is seeking a Field Service Engineer to maintain customer relationships and perform on-site inspections and repairs of industrial vacuum pumps. With 2-4 years of relevant experience and expertise in vacuum systems, this role involves troubleshooting, following strict safety protocols, and providing excellent customer service. The successful candidate will enjoy benefits including wellness programs and career advancement opportunities. A valid driver's license and legal ability to work in the U.S. are essential.

Qualifications

• 2–4 years of experience in a similar role.
• Knowledge of operational principles of vacuum pumps.
• Able to legally work in the U.S.
• Valid driver's license.

Responsibilities

• Maintain customer relationships and provide feedback.
• Perform inspections and service industrial vacuum pumps.
• Troubleshoot and repair issues on-site.
• Install and commission vacuum products.
• Follow safety protocols during site work.
• Document maintenance activities and provide reports.

Skills

Expertise in vacuum pump systems

Proficiency in diagnostic tools

Understanding of mechanical processes

Foundation in electrical and mechanical engineering

Job description

Join to apply for the Field Service Engineer - US EG role at Edwards Vacuum

Service Responsibilities

• Proactively maintain customer relationships and act as a primary feedback loop into service sales and technical support groups to capture all opportunities.
• Perform planned customer visits to inspect and service industrial vacuum pumps and associated equipment, including routine maintenance and ad‑hoc visits to prevent breakdowns.
• Troubleshoot and repair on‑site, diagnosing issues accurately and performing necessary repairs directly at the customer’s location to minimize downtime.
• Undertake installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.
• Adhere to strict safety protocols while working at customer sites, conducting last‑minute risk assessments and using prescribed personal protective equipment.
• Maintain detailed records of on‑site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.
• Identify potential problems during site visits before they escalated and offer preventive maintenance solutions to avoid future disruptions.

Sales Responsibilities

• Proactively generate leads for the sales team while on‑site.

Learning Responsibilities

• Provide training to colleagues and customers, sharing lessons learned to enhance knowledge exchange and foster a strong network.
• Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits.
• Collaborate with the internal team to find optimal solutions for customer‑specific situations, ensuring the best advice and support are provided.

Skills, Knowledge, and Experience

• Goal is to become an expert on vacuum pump systems, with comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles.
• General entry level: 2–4 years of experience in a similar role, general understanding of mechanical processes, and knowledge of how tools/products operate and their governing principles.
• Proficiency in using diagnostic tools and software to identify and troubleshoot issues within vacuum systems.
• Strong foundation in electrical and mechanical engineering principles to repair components such as motors, seals, and control systems, enabling routine and preventive maintenance tasks.
• Able to legally work in the U.S.
• Valid driver’s license.

Our Offer To You

• Company culture and values that emphasize collaboration, innovation, and sustainability.
• Benefits and perks including health and wellness programs, retirement savings, and employee assistance, with flexible working arrangements and career advancement opportunities.
• Growth opportunities through global training, mentorship, and career progression pathways.
• Competitive compensation reflecting your skills, experience, and contributions, with details provided during the hiring process.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in civil rights by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring new ideas and perspective to enhance where we can go. We work globally and locally, attracting, motivating, developing and retaining the best talent from the diversity of people across the globe. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com