Senior Vaccine Customer Success Specialist - Remote

Merck; New City (NY); Remote; USD 106,000 - 167,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Medical, dental, vision insurance

401(k) retirement benefits

Job summary

Merck is seeking a Vaccine Customer Representative to serve as the primary contact for healthcare providers within a defined territory, focusing on education, vaccine information, and contract adherence to improve immunization rates.

The role involves engaging with clinics, hospitals, and delivery systems, developing territory plans, and collaborating with cross-functional teams to maximize vaccine impact and customer satisfaction.

Qualifications

• Bachelor's degree with 3+ years sales experience or high school diploma with 6 years equivalent experience (pharma/healthcare preferred).
• Experience building territory plans, driving contract performance, and optimizing immunization outcomes.
• Strong ability to analyze markets, identify opportunities, and develop strategic territory plans.

Responsibilities

• Engage healthcare providers and professionals with product presentations aligned to labeling and guidelines.
• Provide vaccine management updates to help improve patient health outcomes and contract adherence.
• Coordinate with customer team to outline strategies to improve immunization rates and contract performance.

Skills

Account Planning

Sales Presentations

Market Analysis

Lead Generation

Sales Pipeline Management

Customer Feedback Management

Hospital Sales

Immunizations

Education

Bachelor's Degree with 3+ years Sales experience

High school diploma with 6 years equivalent experience

Job description

Merck is seeking a Vaccine Customer Representative to serve as the primary contact for healthcare providers within a defined territory, focusing on education, vaccine information, and contract adherence to improve immunization rates.

The role involves engaging with clinics, hospitals, and delivery systems, developing territory plans, and collaborating with cross-functional teams to maximize vaccine impact and customer satisfaction.