Senior Vaccine Customer Advocate — Manhattan South (Remote)

Merck; North Wales (Montgomery County); Remote; USD 106,000 - 167,000; Full time

Job summary

Merck’s Vaccine Customer Representative in the United States focuses on engaging healthcare providers with vaccine information and resources to improve immunization rates and contract performance. The role acts as a primary contact within assigned geography, coordinating with field teams to optimize customer strategy and outcomes.

The ideal candidate has sales experience in healthcare, vaccines knowledge, and a commitment to high-quality customer interactions.

Qualifications

• Bachelor's degree with 3+ years sales experience or high school diploma with 6+ years in pharma/healthcare-related fields.
• Strong ability to build trust and demonstrate value in selling situations.
• Ability to segment customers and apply insights to strategy and resources.
• Excellent communication of technical concepts and complex information.

Responsibilities

• Engage healthcare providers with vaccine product presentations aligned to labeling and guidelines.
• Provide vaccine management updates to improve patient outcomes and contract performance.
• Stay informed on clinical and market knowledge through study and workshops.
• Lead quarterly business reviews to maximize contract performance.
• Support education to improve immunization rates through quality programs like Vaccine IQ.

Skills

Account Planning

Adaptability

Business Planning

Contract Performance

Customer Feedback Management

Health Improvement

Hospital Sales

Immunizations

Lead Generation

Market Analysis

Marketing Materials

Outcomes Research

Sales

Sales Presentations

Education

Bachelor’s Degree + 3+ years Sales experience

High school diploma + 6 years relevant experience

Job description

Merck’s Vaccine Customer Representative in the United States focuses on engaging healthcare providers with vaccine information and resources to improve immunization rates and contract performance. The role acts as a primary contact within assigned geography, coordinating with field teams to optimize customer strategy and outcomes.

The ideal candidate has sales experience in healthcare, vaccines knowledge, and a commitment to high-quality customer interactions.