Senior Vaccine Customer Advocate – Remote Territory

Merck; Hartford (CT); Remote; USD 106,000 - 167,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Vacation

Job summary

Merck & Co., Inc. is seeking a Vaccine Customer Representative to support healthcare providers with clinical information on vaccines and education to improve immunization rates.

The role serves as the primary contact within the territory, coordinating with cross-functional teams to optimize contract performance and patient outcomes. Ideal candidates have strong sales aptitude, customer engagement skills, and knowledge of vaccines, reimbursement, and quality programs.

Qualifications

• Bachelor’s Degree with 3+ years sales experience OR high school diploma with 6+ years related experience.
• Proven ability to build trust and demonstrate value in selling situations.
• Ability to segment customers and allocate resources effectively.

Responsibilities

• Engage in product sales presentations to providers and business professionals.
• Educate customers on vaccines, reimbursement, and contract performance.
• Provide insights through reviews of market dynamics and quality goals.
• Develop territory business plans to improve immunization rates.
• Maintain vaccine knowledge and CDC schedule familiarity.

Skills

Account Planning

Adaptability

Business Planning

Contract Performance

Customer Feedback Management

Health Improvement

Hospital Sales

Immunizations

Innovating Ideas

Interpersonal Relationships

Lead Generation

Market Analysis

Marketing Materials

Outcomes Research

Sales

Sales Calls

Sales Metrics

Education

Bachelor’s Degree with 3+ years Sales experience or high school diploma with 6+ years equivalent experience

Job description

Merck & Co., Inc. is seeking a Vaccine Customer Representative to support healthcare providers with clinical information on vaccines and education to improve immunization rates.

The role serves as the primary contact within the territory, coordinating with cross-functional teams to optimize contract performance and patient outcomes. Ideal candidates have strong sales aptitude, customer engagement skills, and knowledge of vaccines, reimbursement, and quality programs.