Senior UX Researcher - Remote for Academic Discovery

EBSCO; United States; Remote; USD 104,000 - 149,000; Full time

Benefits offered by this job

Health insurance

Job summary

EBSCO Information Services (EIS) is hiring a Senior UX Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will design studies for students, faculty, librarians, and researchers across academic content and workflows.

This remote role is U.S.-based only, with hybrid or remote work models common across teams. Join a global team focused on evidence-based improvements and user-centered design at scale.

Qualifications

• 5+ years of experience in UX research, human-computer interaction, or a related field.
• Strong foundation in both qualitative and quantitative research methods.
• Experience translating ambiguous problem spaces into clear research direction.
• Experience working in cross-functional product teams.
• Excellent communication and storytelling skills.
• A diverse portfolio that demonstrates impact across complex problem spaces.
• Advanced degree (Master's or PhD) in related fields.
• Experience conducting research with academic, library, or scholarly audiences.
• Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices.
• Experience working with institutional stakeholders such as universities, consortia, or research organizations.

Responsibilities

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research.
• Translate complex research findings into clear, actionable insights and recommendations.
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy.
• Advocate for user-centered design principles and research best practices across teams.
• Conduct usability testing, interviews, surveys, and field studies.
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks.
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts.

Skills

UX research

Qualitative methods

Quantitative methods

Cross-functional teams

Communication skills

Education

Advanced degree (Master's or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field

Job description

EBSCO Information Services (EIS) is hiring a Senior UX Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will design studies for students, faculty, librarians, and researchers across academic content and workflows.

This remote role is U.S.-based only, with hybrid or remote work models common across teams. Join a global team focused on evidence-based improvements and user-centered design at scale.