Remote Senior UX Researcher for Academic Discovery

EBSCO Information Services, Inc.; Ipswich (MA); Hybrid; USD 104,000 - 149,000; Full time

Job summary

EBSCO Information Services is seeking a Senior UX Researcher to advance usability, accessibility, and scholarly effectiveness across our research platforms. You will study how students, faculty, librarians, and researchers interact with content, discovery systems, and workflows.

The role is remote within the U.S. with hybrid options; you will lead studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.

Qualifications

• 5+ years of UX research experience
• Strong foundation in qualitative and quantitative methods
• Experience translating ambiguous problem spaces into clear research direction
• Experience working in cross-functional product teams
• Excellent communication and storytelling skills
• A diverse portfolio that demonstrates impact across complex problem spaces

Responsibilities

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
• Translate complex research findings into clear, actionable insights and recommendations
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
• Advocate for user-centered design principles and research best practices across teams
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts

Skills

UX research

Qualitative methods

Quantitative methods

Cross-functional teams

Communication

Portfolio

Education

Master's or PhD in HCI / Library & Information Science / Psychology / Education

Job description

EBSCO Information Services is seeking a Senior UX Researcher to advance usability, accessibility, and scholarly effectiveness across our research platforms. You will study how students, faculty, librarians, and researchers interact with content, discovery systems, and workflows.

The role is remote within the U.S. with hybrid options; you will lead studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.