Senior User Experience Researcher

EBSCO Information Services, Inc.; United States; Remote; USD 104,000 - 149,000; Full time

Benefits offered by this job

Remote work options

Hybrid/Remote-friendly culture

Job summary

EBSCO Information Services seeks a Senior User Experience Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will design and lead studies that inform product strategy for higher education and library tools worldwide.

This is a remote position based in the United States, with hybrid options depending on team needs. You will translate findings into actionable insights, collaborate with product and design teams, and advocate for accessible,

Qualifications

• 5+ years of UX research experience
• Strong qualitative and quantitative methods
• Translate ambiguous problems into research direction
• Experience in cross-functional product teams
• Excellent communication and storytelling skills
• Diverse portfolio showing impact across complex problems

Responsibilities

• Plan and conduct end-to-end user research across the product lifecycle
• Translate findings into actionable insights
• Partner with UX designers, product managers, and stakeholders
• Advocate for user-centered design and research best practices
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into research reports, personas, journey maps, and frameworks
• Promote accessibility and inclusive access to information in research

Skills

UX Research

Qualitative Methods

Quantitative Methods

Cross-functional Collaboration

Communication Skills

Portfolio

Education

Master’s or PhD in HCI / Library & Information Science / Psychology / Education

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

We are seeking a Senior User Experience Researcher to advance the usability, accessibility, and scholarly effectiveness of our research platforms. This role focuses on understanding how students, faculty, librarians, and researchers engage with academic content, discovery systems, and digital research workflows. You will design and lead research studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.

This is a remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
• Translate complex research findings into clear, actionable insights and recommendations
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
• Advocate for user-centered design principles and research best practices across teams
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts

Your Team

You will be welcomed as a member of the User Experience Research & Design team. Our team enjoys the flexibility and greater work life balance working remotely offers. You’ll have the resources, tools, training, and support needed to succeed as a Senior UX Researcher and grow your career at EIS.

About You

• 5+ years of experience in UX research, human-computer interaction, or a related field
• Strong foundation in both qualitative and quantitative research methods
• Experience translating ambiguous problem spaces into clear research direction
• Experience working in cross-functional product teams
• Excellent communication and storytelling skills
• A diverse portfolio that demonstrates impact across complex problem spaces

What Sets You Apart

• Advanced degree (Master’s or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
• Experience conducting research with academic, library, or scholarly audiences
• Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
• Experience working with institutional stakeholders such as universities, consortia, or research organizations

Pay Range

USD $104,030.00 - USD $148,615.00 /Yr.