Senior UX Researcher: Drive Discovery & Strategy

ServiceNow; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

ServiceNow seeks a seasoned user researcher to drive customer-centered research across a portfolio of products from discovery to adoption. You will partner with product teams to uncover user needs and identify opportunities that shape strategy.

You will plan and execute studies using quantitative and qualitative methods, synthesize findings into actionable insights, and communicate them through personas, user journeys, and task analyses for stakeholders.

Qualifications

• Extensive experience applying customer-centered research techniques to product definition.
• Expert knowledge of defining, planning, and executing research studies.
• A portfolio demonstrating research that influenced insights and experiences.

Responsibilities

• Drive customer-centered research across a portfolio of products from discovery to adoption.
• Plan and execute studies using quantitative and qualitative methods to inform product strategy.
• Communicate findings through personas, user journeys, and task analyses.

Skills

Customer research

Research planning

Portfolio impact

Job description

ServiceNow seeks a seasoned user researcher to drive customer-centered research across a portfolio of products from discovery to adoption. You will partner with product teams to uncover user needs and identify opportunities that shape strategy.

You will plan and execute studies using quantitative and qualitative methods, synthesize findings into actionable insights, and communicate them through personas, user journeys, and task analyses for stakeholders.