Senior Thought Leadership Research Strategist

ServiceNow; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

ServiceNow in the United States is seeking a research-focused professional to conduct desk research, design surveys, and surface patterns from analytics to inform strategic recommendations.

You will build narrative frameworks from data, translate insights for executive audiences, write thought leadership reports, and collaborate with the editorial team on derivative content for assigned programs.

Responsibilities

• Conduct desk research to stress-test hypotheses and identify blind spots.
• Manage survey design including sample sizing, weighting, and regional representation.
• Run segment cuts, crosstabs, and breakdowns to surface patterns.
• Build narrative frameworks from analytics to transform data into stories.
• Translate insights into actionable recommendations for executive audiences.
• Write and storyboard thought leadership reports with clear arguments and editorial voice.
• Ground claims in data to ensure evidence informs the story.
• Collaborate with editorial team on derivative content for assigned programs.

Job description

ServiceNow in the United States is seeking a research-focused professional to conduct desk research, design surveys, and surface patterns from analytics to inform strategic recommendations.

You will build narrative frameworks from data, translate insights for executive audiences, write thought leadership reports, and collaborate with the editorial team on derivative content for assigned programs.