UX Research Intern — AI-Driven Insights & Discovery

ServiceNow; United States; À distance; USD 70 000 - 120 000; Plein temps

Résumé du poste

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. The company fosters an AI-native culture where technology and talent are unstoppable together, freeing people from busywork.

We are seeking a research-oriented professional to conduct user research from discovery to validation, translate insights into personas and journeys, and leverage AI tools to streamline workflows and improve efficiency.

Qualifications

• Pursuing a Master's in HCI, Human Factors, Cognitive Psychology or related.
• Skilled in qualitative research, surveys, and usability testing.
• Experience with AI-powered tools and workflow automation.

Responsabilités

• Conduct user research from discovery to design validation.
• Communicate insights through personas, journeys, and task analyses.
• Use AI-assisted workflows to improve research efficiency.

Connaissances

Qualitative research

Surveys

Usability testing

Formation

Master's in HCI / Human Factors / Cognitive Psychology

Outils

AI-powered tools

Workflow automation

Description du poste

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. The company fosters an AI-native culture where technology and talent are unstoppable together, freeing people from busywork.

We are seeking a research-oriented professional to conduct user research from discovery to validation, translate insights into personas and journeys, and leverage AI tools to streamline workflows and improve efficiency.