Staff UX Researcher, Tx Workflow (Fully Remote)

ServiceNow; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

ServiceNow seeks a seasoned user researcher to drive customer-centered research across a portfolio of products from discovery to adoption. You will partner with product teams to uncover user needs and identify opportunities that shape strategy.

You will plan and execute studies using quantitative and qualitative methods, synthesize findings into actionable insights, and communicate them through personas, user journeys, and task analyses for stakeholders.

Qualifications

• Extensive experience applying customer-centered research techniques to product definition.
• Expert knowledge of defining, planning, and executing research studies.
• A portfolio demonstrating research that influenced insights and experiences.

Responsibilities

• Drive customer-centered research across a portfolio of products from discovery to adoption.
• Plan and execute studies using quantitative and qualitative methods to inform product strategy.
• Communicate findings through personas, user journeys, and task analyses.

Skills

Customer research

Research planning

Portfolio impact

Job description

• Drive customer-centered research across a portfolio of products from discovery to adoption.
• Plan and execute studies using quantitative and qualitative methods to inform product strategy.
• Communicate findings through personas, user journeys, and task analyses.

What You'll Need:

• Extensive experience applying customer-centered research techniques to product definition.
• Expert knowledge of defining, planning, and executing research studies.
• A portfolio demonstrating research that influenced great insights and experiences.

Nice to Have:

• In-depth knowledge of UI design, usability evaluation, and experimental design.
• Experience coaching and mentoring junior team members.
• Strong presentation skills to make technical topics accessible to stakeholders.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help the Fortune 500 work smarter. They are building an AI-native culture where technology and talent are unstoppable together.