Head of UX Design & Customer & Partner Experience

ServiceNow; San Diego (CA); Remote; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a hands-on Senior UX Design Manager to lead the UX team within ServiceNow University, mentoring designers and driving multiple design programs with a focus on AI-enabled learning experiences.

You will collaborate with product management and engineering, guide the full lifecycle from research to delivery, and promote best practices while ensuring scalable, user-centered solutions across distributed teams.

Qualifications

• 3+ years of experience managing people and/or leading design teams.
• 8+ years of experience in UX Design and/or Interaction Design.
• Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems.
• Strong skills and experience in Enterprise Design.
• A portfolio of work samples representing your work and approach.

Responsibilities

• Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture.
• Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.
• Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design.
• Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities.
• Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions.
• Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.
• Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution.
• Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making.
• Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency.
• Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.
• Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality.

Skills

Leadership

UX Design

AI in design

Enterprise design

Communication

Public speaking

Education

BA/BS in Design or related field

Tools

Design Systems

Figma

Job description

ServiceNow is seeking a hands-on Senior UX Design Manager to lead the UX team within ServiceNow University, mentoring designers and driving multiple design programs with a focus on AI-enabled learning experiences.

You will collaborate with product management and engineering, guide the full lifecycle from research to delivery, and promote best practices while ensuring scalable, user-centered solutions across distributed teams.