Senior UX Enablement Strategist for Enterprise

ServiceNow; Oregon; Híbrido; USD 191.000 - 334.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401(k) match

ESPP

Flexible time away

Descripción de la vacante

ServiceNow is seeking an experienced Customer and Partner Experience Enablement Lead to design and deliver UX and service design enablement for non-UX implementers, accelerating adoption and value from the platform.

You will own the content strategy, partner with the Design Enablement team, and collaborate with customers, partners, and ServiceNow teams to drive a strong UX focus across implementations and events.

Formación

• 8+ years of UX experience in design or user research roles, with a focus on scalable enterprise platforms.
• 2+ years direct experience implementing the ServiceNow AI Platform.
• Experience teaching UX methods to people without design backgrounds, such as engineers, administrators, consultants, or product managers.

Responsabilidades

• Design and deliver enablement that teaches UX and service design to implementers, adapted for people without design backgrounds.
• Own the content strategy and get enablement into the hands of implementers via events, social media, and the ServiceNow Community.
• Work cross-functionally with teams across ServiceNow to develop content and identify evolving UX enablement needs.
• Partner with the Design Enablement team to align internal and external programs, roadmap, and resources so that all stakeholders benefit from enablement efforts.
• Build relationships with ServiceNow's implementation partners to drive and effect change that results in a strong UX focus for their ServiceNow implementation models.
• Establish relationships with customers' ServiceNow teams to identify enablement needs focused on delivering great user experiences on ServiceNow.
• Serve as a customer liaison to the ServiceNow product design team.
• Take a leadership role in planning and executing the Experience Organization's presence at Knowledge and other customer/partner events.
• Shape how sales and partner enablement teams build UX focus into their messaging and curriculum.

Conocimientos

UX design

User research

Content design

Design systems

Stakeholder communication

Facilitation

Teaching

Program management

Organizational change

Herramientas

ServiceNow AI Platform

Descripción del empleo

ServiceNow is seeking an experienced Customer and Partner Experience Enablement Lead to design and deliver UX and service design enablement for non-UX implementers, accelerating adoption and value from the platform.

You will own the content strategy, partner with the Design Enablement team, and collaborate with customers, partners, and ServiceNow teams to drive a strong UX focus across implementations and events.