UX Design Manager, Customer & Partner Experience

ServiceNow

Atlanta (GA)

Hybrid

USD 180,000 - 240,000

Full time

14 days+

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Job summary

ServiceNow is seeking a hands-on, player/coach Head of UX for Customer & Partner Experience. You will lead a distributed team of designers, guiding research, ideation, prototyping, testing, and delivery across the ServiceNow University ecosystem and related portals.

You will mentor designers, influence roadmaps, and champion user-centered design with cross-functional partners. The role emphasizes strategic leadership, design system stewardship, and scalable design practices across enterprise

Qualifications

3+ years of people management or design team leadership.
8+ years in UX Design and/or Interaction Design.
Experience integrating AI into design processes.
Strong Enterprise Design or CRM product experience.
A portfolio of work samples representing your work and approach.
Ability to distill complex problems into clean solutions.
Excellent teamwork, communication and problem-solving.
Initiative, humor and a 'make it work' ethos.

Responsibilities

Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture.
Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.
Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design.
Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities.
Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions.
Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.
Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution.
Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making.
Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency.
Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.
Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality.