UX Designer

Ethereum Technologies LLC; Weehawken (NJ); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ethereum Technologies is seeking an experienced UX Designer with deep Figma skills to craft user-centered interfaces for call center and customer service platforms. You will conduct user research, build wireframes and interactive prototypes, and collaborate with product and engineering to deliver effective UX solutions.

The role emphasizes strong usability testing, design systems, and accessibility to optimize agent and customer experiences. A senior-level background is required.

Formación

• 9+ years of UX/UI design experience.
• Proficient with Figma and design systems.
• Experience designing for call center/customer service platforms.
• Skilled in research, wireframes, prototypes, and usability testing.
• Ability to translate business needs into user-friendly designs.

Responsabilidades

• Design intuitive interfaces for call center apps.
• Create wireframes, prototypes, and high-fidelity designs in Figma.
• Conduct user research and usability testing.
• Collaborate with product, engineering, and stakeholders.
• Enhance agent and customer experience with user-centered design.

Conocimientos

UX design

Figma proficiency

Call center UX

User research

Prototyping

Wireframing

Usability testing

User journeys

Design systems

Herramientas

Figma

Descripción del empleo

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description

We are seeking an experienced UX Designer with strong expertise in Figma and user experience design for call center applications and customer service platforms.

Required Skills and Experience

• 9+ years of overall experience in UX/UI design.
• Strong hands-on experience with Figma.
• Experience designing user experiences for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.
• Experience creating user flows, journey maps, and interactive prototypes.
• Strong understanding of UX principles, design systems, and accessibility.
• Experience collaborating with product managers, developers, and business stakeholders.
• Ability to translate business requirements into user-friendly designs.

Key Responsibilities

• Design intuitive and user-friendly interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs using Figma.
• Conduct user research and usability testing.
• Collaborate with cross-functional teams to deliver effective UX solutions.
• Improve customer and agent experience through user-centered design.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.