Senior User Support & Training Lead for Govt IT

Contact Government Services, LLC; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A governmental support service firm is seeking a Senior User Support Specialist in Knoxville, TN. The role involves setting up and operating an end-user support program for major applications, delivering training on software and systems, and providing help desk support. Candidates should have significant experience in user training, supervision, and technical troubleshooting, along with excellent communication skills. This position offers opportunities for professional growth and a supportive work environment.

Qualifications

• At least 2 years teaching users on computer applications.
• 1 year experience with specific applications being supported.
• Expert user of Government word processing and spreadsheet systems.

Responsibilities

• Set up and operate end-user support program.
• Establish user training programs for complex applications.
• Perform help desk functions and technical support.

Skills

Teaching/training on computer applications

Supervisory experience

Excellent communication skills

Hands-on familiarity with network environments

Education

Undergraduate degree

Tools

Microsoft Windows

Microsoft 365

Active Directory

Microsoft Endpoint Configuration Manager

Job description

A governmental support service firm is seeking a Senior User Support Specialist in Knoxville, TN. The role involves setting up and operating an end-user support program for major applications, delivering training on software and systems, and providing help desk support. Candidates should have significant experience in user training, supervision, and technical troubleshooting, along with excellent communication skills. This position offers opportunities for professional growth and a supportive work environment.