IT Support & Training Specialist

Tennessee Secretary of State; Nashville (TN); On-site; USD 48,600 - 59,400; Full time

Benefits offered by this job

State of Tennessee benefits package

Job summary

A state government agency in Nashville seeks a Technical Support Specialist to provide primary technical support, ensuring continuity of services. The ideal candidate will possess technical expertise in hardware and applications, support large project implementations, and must have a degree in Information Technology with certification preferences. Strong customer service skills and a collaborative spirit are essential. The annual salary is $54,000 plus benefits.

Qualifications

• Graduation from an accredited college or university.
• At least two years of experience in Information Technology.
• Proficient in Microsoft Office and Operating Systems.

Responsibilities

• Provide first-level support for various hardware and software issues.
• Assist with large project implementations.
• Utilize customer service skills to resolve problems.

Skills

Customer service skills

Technical expertise

Interpersonal skills

Flexibility in work prioritization

Education

Degree in information systems, computer technology, or related field

A+ and/or Network+ certification

Tools

Microsoft Operating Systems Windows 10 and later

Microsoft Office 365

Anti-virus software

Job description

A state government agency in Nashville seeks a Technical Support Specialist to provide primary technical support, ensuring continuity of services. The ideal candidate will possess technical expertise in hardware and applications, support large project implementations, and must have a degree in Information Technology with certification preferences. Strong customer service skills and a collaborative spirit are essential. The annual salary is $54,000 plus benefits.