Senior Help Desk Technician – ITIL-Driven Support & Training

CGS Federal (Contact Government Services); San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government services contractor in California is seeking a Senior Help Desk Technician to provide Level 1 & 2 support for end users, including senior management and attorneys. The role involves software/hardware installation, user account administration, and conducting IT inventories. Additionally, the technician will provide training and support for various IT-related needs, ensuring they meet the demands of a dynamic work environment. Competitive benefits are offered, including health insurance and a 401k plan.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to senior management and attorneys.
• Provide desk-side training for new employees.
• Setup and support audio/visual systems for training rooms.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Record and update IT-related tickets

Conduct IT inventories

Education

ITIL Foundations certification

Tools

Adobe Connect

Job description

A government services contractor in California is seeking a Senior Help Desk Technician to provide Level 1 & 2 support for end users, including senior management and attorneys. The role involves software/hardware installation, user account administration, and conducting IT inventories. Additionally, the technician will provide training and support for various IT-related needs, ensuring they meet the demands of a dynamic work environment. Competitive benefits are offered, including health insurance and a 401k plan.