Help Desk Lead & Senior User Trainer

Centurion; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A federal contracting firm is seeking a Help Desk Supervisor/Sr. User Trainer to provide onsite support at a federal client in Washington, DC. The ideal candidate will have excellent communication skills, strong experience with Microsoft Office, and familiarity with databases and website management. Responsibilities include technical support, report generation, and oversight of user assistance. Candidates must be U.S. Citizens eligible for Public Trust clearance, with a preference for supervisory experience in government environments.

Qualifications

• 2+ years of direct end-user support experience preferred.
• Must be a U.S. Citizen and able to obtain a Public Trust clearance.
• Supervisory experience strongly preferred.

Responsibilities

• Provide technical support for a public-facing website.
• Manage updates to the internal database and website.
• Create and run reports as requested.
• Assist with database testing after upgrades.
• Support office staff and troubleshoot technical issues.
• Adhere to principles of cybersecurity and data protection.

Skills

Excellent written and oral communication

Strong skills in Microsoft Office Suite

Experience using Drupal

Experience with SharePoint

Teaching/training experience

Familiarity with network and telecommunications

Expert user of government systems

Education

Bachelor's degree or equivalent

Job description

A federal contracting firm is seeking a Help Desk Supervisor/Sr. User Trainer to provide onsite support at a federal client in Washington, DC. The ideal candidate will have excellent communication skills, strong experience with Microsoft Office, and familiarity with databases and website management. Responsibilities include technical support, report generation, and oversight of user assistance. Candidates must be U.S. Citizens eligible for Public Trust clearance, with a preference for supervisory experience in government environments.