Senior User Support & Training Lead

Contact Government Services, LLC; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision benefits

Life Insurance

401k

Paid Time Off

Job summary

A leading government services provider in Chattanooga is seeking a Senior User Support Specialist to assist in setting up and operating an end-user support program. This role involves delivering user training for various applications and troubleshooting technical issues. The ideal candidate has 2+ years of training experience, excellent communication skills, and familiarity with Microsoft applications and operating systems. Join a collaborative environment that values professional growth and innovation in government services.

Qualifications

• Minimum 2 years teaching/training users on computer applications.
• At least 1 year experience with the specific applications supported.
• Supervisory experience is helpful.

Responsibilities

• Assist in setting up and operating an end-user support program.
• Establish overall user training programs, especially for complex applications.
• Perform help desk functions: respond to user phone calls and install software.

Skills

Teaching users on computer applications

Excellent oral and written communication skills

Hands-on familiarity with network and telecommunications

Education

Undergraduate degree

Tools

Microsoft Windows

Active Directory

Microsoft 365

Job description

A leading government services provider in Chattanooga is seeking a Senior User Support Specialist to assist in setting up and operating an end-user support program. This role involves delivering user training for various applications and troubleshooting technical issues. The ideal candidate has 2+ years of training experience, excellent communication skills, and familiarity with Microsoft applications and operating systems. Join a collaborative environment that values professional growth and innovation in government services.