Senior US Benefits Program Lead (Remote)

gohighlevel; United States; Remote; USD 105,000 - 132,000; Full time

Job summary

gohighlevel is seeking a senior benefits leader to own the day-to-day delivery and ongoing improvement of US employee benefits, reporting to the Chief of Staff in People. The role combines operational oversight, vendor management, employee support, and program design in a global context.

You will administer US benefits programs, manage escalations, oversee brokers and carriers, and partner with People leadership to balance competitiveness, cost, and employee experience.

Qualifications

• 8+ years of progressive experience in US benefits administration and operations.
• Strong knowledge of ERISA, ACA, COBRA, Section 125, HSA/FSA, and 401(k) operations.
• Investigate issues, identify root causes, and weigh experience, cost, risk, and scalability.
• Experience leading vendor relationships and communicating complex benefits topics to leaders.
• Discretion, emotional intelligence, and service orientation for sensitive employee matters.
• Comfort with ambiguity, continuous improvement, and using AI to improve People processes.

Responsibilities

• Administer US benefits programs, including health, welfare, retirement, enrollments, and eligibility changes.
• Manage benefits support requests from intake to resolution and analyze trends.
• Oversee broker, carrier, and vendor relationships and service performance.
• Collaborate with People leadership to balance competitiveness, cost, and employee experience.
• Create benefits education and manage employee well-being and perks programs.
• Maintain documentation, controls, and records; improve processes with data and feedback.

Skills

US benefits administration

Vendor management

Employee escalations

Process improvement

Data-driven decision making

Job description

gohighlevel is seeking a senior benefits leader to own the day-to-day delivery and ongoing improvement of US employee benefits, reporting to the Chief of Staff in People. The role combines operational oversight, vendor management, employee support, and program design in a global context.

You will administer US benefits programs, manage escalations, oversee brokers and carriers, and partner with People leadership to balance competitiveness, cost, and employee experience.