Program Manager, CPO's Office

gohighlevel; United States; A distancia; USD 105.000 - 132.000; Jornada completa

Descripción de la vacante

gohighlevel is seeking a senior benefits leader to own the day-to-day delivery and ongoing improvement of US employee benefits, reporting to the Chief of Staff in People. The role combines operational oversight, vendor management, employee support, and program design in a global context.

You will administer US benefits programs, manage escalations, oversee brokers and carriers, and partner with People leadership to balance competitiveness, cost, and employee experience.

Formación

• 8+ years of progressive experience in US benefits administration and operations.
• Strong knowledge of ERISA, ACA, COBRA, Section 125, HSA/FSA, and 401(k) operations.
• Investigate issues, identify root causes, and weigh experience, cost, risk, and scalability.
• Experience leading vendor relationships and communicating complex benefits topics to leaders.
• Discretion, emotional intelligence, and service orientation for sensitive employee matters.
• Comfort with ambiguity, continuous improvement, and using AI to improve People processes.

Responsabilidades

• Administer US benefits programs, including health, welfare, retirement, enrollments, and eligibility changes.
• Manage benefits support requests from intake to resolution and analyze trends.
• Oversee broker, carrier, and vendor relationships and service performance.
• Collaborate with People leadership to balance competitiveness, cost, and employee experience.
• Create benefits education and manage employee well-being and perks programs.
• Maintain documentation, controls, and records; improve processes with data and feedback.

Conocimientos

US benefits administration

Vendor management

Employee escalations

Process improvement

Data-driven decision making

Descripción del empleo

Role overview

Own the day-to-day delivery and ongoing improvement of employee benefits, with responsibility for US programs and a role in shaping a global benefits approach. This senior individual contributor position combines operational oversight, vendor management, employee support, and program design, reporting to the Chief of Staff in the People organization.

Responsibilities

• Administer US benefits programs, including health and welfare coverage, retirement plans, enrollments, qualifying life events, terminations, eligibility changes, and employee escalations.
• Manage benefits support requests from intake through resolution, using recurring issues and trends to improve service.
• Oversee relationships with brokers, carriers, administrators, and other vendors, including service performance and escalations.
• Work with People leadership to assess benefits across countries and employee groups, balancing competitiveness, consistency, cost, and employee experience.
• Create year-round benefits education and manage employee well-being and perks programs.
• Maintain clear documentation, controls, and reliable records; improve processes, systems, and communications using data and feedback.

Requirements

• At least 8 years of progressive experience in US benefits administration and operations, including complex programs, renewals, vendors, and employee escalations.
• Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations.
• Sound operational judgment: ability to investigate issues, identify root causes, and weigh employee experience, cost, risk, and scalability.
• Experience leading vendor and stakeholder relationships and communicating complex benefits topics clearly to leaders and employees.
• Discretion, emotional intelligence, and a service-oriented approach to sensitive employee matters.
• Comfort with ambiguity, continuous improvement, and using AI or automation to improve People processes.

Benefits and work setup

The position is remote in the United States. The listed annual salary range is $105,000–$132,000.