Benefits Operations Manager (Fully Remote)

HighLevel; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

HighLevel is an AI-powered business operating system that enables agencies, entrepreneurs, and SMBs to build, automate, and scale. With a remote-first culture and a global team, HighLevel emphasizes initiative, clarity, and execution while supporting millions of businesses worldwide.

Senior benefits leader will own US health benefits delivery, optimization, and evolution, reporting to the Chief of Staff in the CPO's Office, shaping global benefits philosophy and driving education, wellbeing

Qualifications

• 8+ years of US benefits administration experience.
• Deep knowledge of ERISA, ACA, COBRA, and 401(k) operations.
• Strong vendor, stakeholder, and data analysis skills.

Responsibilities

• Oversee full administration of US health benefits, enrollments, COBRA, and employee escalations.
• Manage benefits ticket intake, vendor performance, and continuous process improvement.
• Design global benefits education, well-being programs, and intuitive employee experiences.

Skills

Benefits administration

Data analysis

Vendor management

Job description

• Senior individual contributor owning benefits delivery, optimization, and evolution.
• Report to the Chief of Staff in the CPO's Office and shape global benefits philosophy.

What You'll Do:

• Oversee full administration of US health benefits, enrollments, COBRA, and employee escalations.
• Manage benefits ticket intake, vendor performance, and continuous process improvement.
• Design global benefits education, well-being programs, and intuitive employee experiences.

What You'll Bring:

• 8+ years of progressive US benefits administration and operations experience.
• Deep knowledge of ERISA, ACA, COBRA, Section 125, HSA/FSA, and 401(k) operations.
• Strong vendor, stakeholder, and data analysis skills with a builder mindset.

HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel is a remote-first company that values initiative, clarity, and execution while supporting millions of businesses worldwide.