Senior Universal Banker II - Relationship & Service Lead

Georgia's Own Credit Union; Morrow (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

Georgia’s Own Credit Union is seeking a Universal Banker II to deliver exceptional member service, develop relationships, support branch operations, and serve as an experienced resource for branch employees. This role blends advanced transaction processing, account-opening, lending support, and relationship growth within a collaborative branch team.

Responsibilities include member-facing service across in-person, phone, and digital channels; handling deposits, loans, and account maintenance;

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3–5 years experience in a financial branch environment or related field.
• Ability to communicate with members at all levels and pass a background check.
• Experience with loan applications and internal policies.
• Knowledge of current industry offers, market trends, and lending policies.

Responsibilities

• Deliver exceptional member service through in-person, telephone, and digital interactions.
• Open consumer and business membership accounts.
• Process member transactions and maintain balancing records.
• Assist with loan applications and related documentation.
• Provide branch coverage and rotate between teller, lending, and service duties as needed.
• Support onboarding, training, and knowledge sharing for staff.

Skills

Member Focus

Acting with Integrity

Teamwork

Dependability

Work Standards

Decision Making/Judgement

Problem solving

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Georgia’s Own Credit Union is seeking a Universal Banker II to deliver exceptional member service, develop relationships, support branch operations, and serve as an experienced resource for branch employees. This role blends advanced transaction processing, account-opening, lending support, and relationship growth within a collaborative branch team.

Responsibilities include member-facing service across in-person, phone, and digital channels; handling deposits, loans, and account maintenance;