Senior Unified Communications Engineer: UC, Voice & Cloud

ASM Research, An Accenture Federal Services Company; Honolulu (HI); On-site; USD 94,000 - 144,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Unified Communications Engineer to lead design, implementation, and sustainment of enterprise voice, video, and collaboration services across on‑premise and cloud environments.

The role focuses on high availability, performance, and security aligned with federal requirements, SLAs, and contracts. 8+ years of senior-level UC/telecom experience in large environments are required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Engineering, or equivalent relevant experience.
• 8+ years of progressive experience in telecommunications engineering, unified communications, or voice network engineering, including senior-level responsibility in large enterprise or federal environments.
• Hands-on experience designing, configuring, and supporting enterprise UC/telephony platforms (such as Cisco, Microsoft Teams Phone, Avaya, or similar).
• Demonstrated experience monitoring and analyzing telecommunications/UC performance metrics and using monitoring tools to diagnose and resolve complex issues.
• Experience operating within secure federal or regulated environments, including adherence to security and change management processes, and the ability to obtain and maintain a SECRET clearance as required.
• Strong written and verbal communication skills, including the ability to draft clear technical documentation and convey complex technical information to non-technical stakeholders.

Responsibilities

• Design, configure, and maintain enterprise unified communications solutions across on-premise and cloud environments.
• Monitor the performance and health of UC networks and proactively identify bottlenecks and service degradation.
• Perform advanced troubleshooting and root-cause analysis for complex incidents and problems.
• Develop and document standards, runbooks, and configuration baselines for UC platforms and related infrastructure.
• Collaborate with network, security, infrastructure, and service desk teams to plan changes, upgrades, and migrations.
• Produce technical reports, capacity analyses, and recommendations to inform improvements.
• Provide training and guidance to customers and internal teams on UC capabilities and best practices.
• Support compliance with federal security, privacy, and records requirements by implementing controls.

Skills

Communication skills

Cross-functional collaboration

Problem solving

Education

Bachelors in IT/CS/Telecom/Engineering

Tools

Cisco UC platforms

Microsoft Teams Phone

Avaya

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Unified Communications Engineer to lead design, implementation, and sustainment of enterprise voice, video, and collaboration services across on‑premise and cloud environments.

The role focuses on high availability, performance, and security aligned with federal requirements, SLAs, and contracts. 8+ years of senior-level UC/telecom experience in large environments are required.