Senior Unified Communications Engineer – Voice & Video

Maximus; Charleston (WV); On-site; USD 100,000 - 125,000; Full time

Job summary

Maximus is seeking a senior UC/telecommunications engineer to serve as the technical authority for enterprise collaboration services across on-premises, cloud, and hybrid environments.

You will provide hands-on Tier 3 support, monitor service health, and drive improvements in voice/video QoS and incident response while coordinating with cross-functional teams and stakeholders. This role requires a professional with 8+ years in UC/telecom and a strong engineering background.

Qualifications

• Active Public Trust and/or DHS Suitability preferred; U.S. citizenship or U.S. national status required.
• Bachelor’s degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
• 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
• Demonstrated experience supporting enterprise voice, video, and collaboration platforms (VoIP, VTC, UC systems).
• Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
• Hands-on experience with monitoring tools and performance analysis for voice and video services.
• Strong knowledge of QoS, network integration, and voice/video traffic optimization.
• Experience coordinating incident response and service restoration in mission-critical environments.

Responsibilities

• Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
• Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues.
• Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
• Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
• Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
• Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
• Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
• Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
• Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
• Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.

Skills

VoIP

Video Conferencing

UC Platforms

Tier 3 Troubleshooting

QoS Design

Documentation

Monitoring Tools

Cisco UC

Education

Bachelor’s degree in Telecommunications, Network Engineering, Information Technology, or related field

Tools

Monitoring tools

Cisco UC

Microsoft Teams

Job description

Maximus is seeking a senior UC/telecommunications engineer to serve as the technical authority for enterprise collaboration services across on-premises, cloud, and hybrid environments.

You will provide hands-on Tier 3 support, monitor service health, and drive improvements in voice/video QoS and incident response while coordinating with cross-functional teams and stakeholders. This role requires a professional with 8+ years in UC/telecom and a strong engineering background.