Senior Unified Communications Engineer

AnaVation, LLC

Reston (VA)

On-site

USD 89,000 - 196,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance for employee &depend

Dental insurance 100% employer paid

Disability insurance 100% employer

Vision insurance 100% employer

401k with match

Competitive pay

Paid leave & holidays

Tuition reimbursement

Life Insurance

Job summary

AnaVation is seeking a senior UC&C operations professional to provide hands-on support and maintenance for global Unified Communications and Collaboration services. You will troubleshoot, resolve tickets, and coordinate scheduled or live VTC sessions, using CUCM, CMS, TMS, and related Cisco tools.

The role requires a TS/SCI clearance with polygraph, IAT Level II, CCNA, and 10+ years of experience (bachelor's degree can substitute 5 years).

Qualifications

Active TS/SCI with polygraph required.
IAT Level II certification required (Security+ or equivalent).
Ten or more years of relevant experience; bachelor’s degree can substitute five years.
CCNA certification required.

Responsibilities

Provide operational support and maintenance for global Unified Communications and Collaboration services including VTC, VoIP, IM/Presence, A/V streaming and PBX functions.
Support customers through tiered troubleshooting, ticket resolution, and scheduled/active VTC sessions.
Use CUCM, CUBE/VCS, MCU, CMS, TMS, Vbrick Rev and IMC to diagnose issues, perform upgrades, manage configurations and maintain service availability.
Assist in developing training materials and SOPs; ensure patching and security compliance; support engineering teams with projects and tasks.