Senior Unified Communications Technician

THE BISON GROUP LLC; Charlottesville (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

The Bison Group LLC seeks a Unified Communications and Collaboration (UC&C) Operations Technician to maintain and support UC&C services globally, including VTC, VoIP, IM, and PBX support. You will work with CUCM, CMS, TMS, Vbrick Rev, and IMC in a security-conscious environment.

Qualifications include TS/SCI clearance with CI poly, IAT II, and CCNA. The role involves training, troubleshooting UC&C issues, and contributing to SOPs and training materials.

Qualifications

• Must have TS/SCI clearance with CI poly prior to start.
• IAT II certification (mandatory).
• CCNA certification is required.

Responsibilities

• Provide technical knowledge of VoIP/PBX telephony systems and Cisco UC Manager.
• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Experience with Audio/Video Streaming including Vbrick Rev and IMC.
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Provide system training and guidance to lower skill level staff and support engineering with projects.
• Utilize network topology and related hardware/software tools.
• Provide VTC service, scheduling, monitoring, admin support and technical assistance.
• Use ticketing software to manage workload and resolve break/fix and requests.
• Perform IOS and software upgrades.
• Understand dialing protocols (H.323, E.164, SIP).
• Assist in developing training, SOPs, and local guides for UC environments.
• Perform patching and ensure network security policy compliance.
• Create/report notifications per SOPs and participate in special projects.

Skills

VoIP & UC tech

VTC & CMS

CUCM & CUBE/VCS

IM & Presence Services

Networking basics

Troubleshooting & ticketing

Education

Bachelor's +5 yrs

Associates +7 yrs

Masters +3 yrs

PhD +1 yr

Tools

Cisco CUCM

CMS

TMS

Vbrick Rev

IMC

Job description

The Bison Group LLC seeks a Unified Communications and Collaboration (UC&C) Operations Technician to maintain and support UC&C services globally, including VTC, VoIP, IM, and PBX support. You will work with CUCM, CMS, TMS, Vbrick Rev, and IMC in a security-conscious environment.

Qualifications include TS/SCI clearance with CI poly, IAT II, and CCNA. The role involves training, troubleshooting UC&C issues, and contributing to SOPs and training materials.