Senior Unified Communications Engineer

ASM Research, An Accenture Federal Services Company

Nashville (TN)

On-site

USD 94,000 - 144,000

Full time

14 days+

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Job summary

ASM Research, an Accenture Federal Services Company, seeks a senior Unified Communications Engineer to design, implement, and sustain enterprise voice, video, and collaboration services supporting federal missions and business operations.

The role monitors UC environments for high availability, performance, and security, aligning to customer requirements, SLAs, and contract obligations. You will lead cross‑functional efforts across on‑premise and cloud UC platforms.

Qualifications

Bachelor’s degree in IT, CS, Telecommunications, Engineering, or related field, or equivalent relevant experience.
8+ years of progressive experience in telecommunications engineering, unified communications, or voice network engineering in large enterprise or federal environments.
Hands‑on experience designing, configuring, and supporting enterprise UC/telephony platforms (such as Cisco, Microsoft Teams Phone, Avaya) including dial plans, call routing, voicemail, and conferencing.
Demonstrated experience monitoring and analyzing telecommunications/UC performance metrics and using monitoring tools to diagnose and resolve complex issues.
Experience operating within secure federal or regulated environments, including adherence to security and change management processes, and the ability to obtain and maintain a SECRET clearance as required.
Strong written and verbal communication skills, including the ability to draft clear technical documentation and convey complex technical information to non‑technical stakeholders.

Responsibilities

Design, configure, and maintain enterprise unified communications solutions, including voice, video, instant messaging, presence, and conferencing services across on‑premise and cloud environments.
Monitor the performance and health of telecommunications and UC networks, analyze key performance indicators, and proactively identify bottlenecks and service degradation.
Perform advanced troubleshooting, root‑cause analysis, and remediation for complex telecommunications and UC incidents and problems, including escalations from Tier II support.
Develop and document standards, runbooks, and configuration baselines for UC platforms, gateways, trunks, SBCs, and related telecommunications infrastructure.
Collaborate with network, security, infrastructure, and service desk teams to plan and execute changes, upgrades, and migrations while minimizing user impact.
Produce technical reports, capacity and utilization analyses, and recommendations to inform strategic improvements to the telecommunications and UC environment.
Provide training, knowledge transfer, and expert guidance to customers and internal support teams on telecommunications and UC capabilities and best practices.
Support compliance with federal security, privacy, and records requirements by implementing and maintaining appropriate controls in UC and telecommunications solutions.