Senior Underwriting Strategist (Remote)

Manulife; Michigan; Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Underwriting Consultant to evaluate applications with high financial impact and complexity. The role requires independent work and the ability to guide junior colleagues while upholding underwriting policies.

You will audit and review underwriting decisions, medical records, and appeals, mentor staff, and manage the underwriting process for the most complex cases. This remote position supports a flexible, collaborative environment within John Hancock's underwriting

Qualifications

• College graduate or business equivalent.
• Preferably 7 or more years of underwriting experience or exposure.
• Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses.
• Strong knowledge of referral areas.
• Strong organizational, communication and interpersonal skills.
• Strong analytical skills; ability to define, research and resolve problems.
• Excellent ability to create and maintain customer relationships.
• Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus.
• Strong ability to comprehend, retain and apply current technical information to daily work issues.
• Strong knowledge of company plans, riders, benefits and illustrations.
• Strong knowledge of medical science, technology and terminology and their impact on morbidity.

Responsibilities

• In addition to those performed by Underwriter Consultants - identify and provide solutions to work related problems and issues (i.e. Work flow, systems).
• Negotiate and manage time and resources to meet deadlines and service times.
• Provide training and act as an information resource for more junior underwriters.
• May process all aspects of auditing, formal appeal reviews and contestable claim review.
• Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies.
• Audit medical record summaries to ensure documentation is in accordance with our established guidelines.
• Assist management with various research projects pertaining to risk assessment.
• Process formal underwriting appeals and complaints.
• Review underwriting fraud referrals for appropriateness and assist management with book of business reviews.
• Review contestable claims for potential misrepresentation during underwriting.
• Maintain good relationships within a self-directed team environment.
• Project a professional image and serve as an example to junior staff.
• Manage all aspects of underwriting process for most complex cases.
• Serve as a subject matter expert for more junior colleagues and management.
• Process formal underwriting appeals and complaints.
• Manage underwriting fraud referrals for appropriateness and assist management with book of business reviews.
• Assist management with staff training and consults.

Skills

Underwriting knowledge

Analytical skills

Interpersonal skills

Communication skills

Prioritization

Problem solving

Customer relationships

Time management

Technical knowledge

Morbidity knowledge

Education

College degree or equivalent

Job description

Manulife is seeking a Senior Underwriting Consultant to evaluate applications with high financial impact and complexity. The role requires independent work and the ability to guide junior colleagues while upholding underwriting policies.

You will audit and review underwriting decisions, medical records, and appeals, mentor staff, and manage the underwriting process for the most complex cases. This remote position supports a flexible, collaborative environment within John Hancock's underwriting