Remote Senior Underwriting Expert & Mentor

Manulife; Oregon; Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Underwriting Consultant to evaluate high-impact applications and guide junior colleagues. The role requires independent work and strong underwriting knowledge across John Hancock businesses, with a focus on complex cases and adherence to guidelines.

The position offers remote work across the continental US, collaboration with a self-directed team, and opportunities to train others while maintaining professional relationships and high service levels.

Qualifications

• College graduate or business equivalent.
• Preferably 7+ years of underwriting experience or exposure.
• Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses.
• Strong knowledge of referral areas.
• Strong organizational, communication and interpersonal skills.
• Strong analytical skills; ability to define, research and resolve problems.
• Excellent ability to create and maintain customer relationships.
• Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus.
• Strong ability to comprehend, retain and apply current technical information to daily work issues.
• Strong knowledge of company plans, riders, benefits and illustrations.
• Strong knowledge of medical science, technology and terminology and their impact on morbidity.

Responsibilities

• Identify and provide solutions to workflow and systems issues in underwriting.
• Negotiate and manage time and resources to meet deadlines and service times.
• Provide training and act as an information resource for junior underwriters.
• Process all aspects of auditing, formal appeal reviews and contestable claim review.
• Audit underwriting decisions and documentation in accordance with guidelines.
• Audit medical record summaries for guideline compliance.
• Assist management with risk research projects.
• Process formal underwriting appeals and complaints.
• Review underwriting fraud referrals for appropriateness and assist management with book of business reviews.
• Review contestable claims for misrepresentation during underwriting.
• Maintain professional image and mentor staff.
• Manage all aspects of underwriting for the most complex cases.
• Serve as SME for junior colleagues and management.
• Assist management with staff training and consults.

Skills

Underwriting experience

Analytical skills

Communication skills

Interpersonal skills

Time management

Training/mentoring

Decision making

Client relationships

Education

Bachelor's degree

Job description

Manulife is seeking a Senior Underwriting Consultant to evaluate high-impact applications and guide junior colleagues. The role requires independent work and strong underwriting knowledge across John Hancock businesses, with a focus on complex cases and adherence to guidelines.

The position offers remote work across the continental US, collaboration with a self-directed team, and opportunities to train others while maintaining professional relationships and high service levels.