Senior UKG HR Lead & Escalation Specialist

Accenture; Chicago (IL); Vor Ort; USD 59.000 - 169.000; Vollzeit

Zusammenfassung

Accenture is seeking an experienced UKG HR Lead & Escalation Manager to partner with cross-functional teams and maximize the value of workforce management investments across client environments. You will guide operations, improve processes, and ensure governance and compliance while delivering high-quality solutions.

The role requires strong HR process expertise and escalation management with a focus on continuous improvement.

Qualifikationen

• Strong experience with HR processes.
• Escalation management across configuration, implementation, enhancements, and escalations.
• Develop functional and technical documentation, including training materials and implementation plans.
• Analyze complex data sets and present insights to stakeholders.
• Lead continuous improvement by developing new processes, methodologies, and tools.

Aufgaben

• Partner with cross-functional teams to realize the value of workforce management investments.
• Guide operations, improve processes, and ensure governance and compliance across client environments.
• Support and enable team members to deliver high-quality solutions.
• Lead rollout of new processes and identify workflow improvements.
• Conduct audits to drive efficiency, accuracy, and compliance.
• Provide mentorship and knowledge transfer to consulting teams.
• Lead escalation governance meetings and ensure reporting and compliance requirements are met.

Kenntnisse

HR Processes

Escalation Management

Documentation & Training

Data Analysis

Governance

Team Development

Jobbeschreibung

Accenture is seeking an experienced UKG HR Lead & Escalation Manager to partner with cross-functional teams and maximize the value of workforce management investments across client environments. You will guide operations, improve processes, and ensure governance and compliance while delivering high-quality solutions.

The role requires strong HR process expertise and escalation management with a focus on continuous improvement.