UKG HR Lead & Escalation Manager

Accenture; Orlando (FL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking an experienced UKG HR Lead and Escalation Manager in the United States to partner with cross-functional teams, guide operations, and ensure governance and compliance across client environments. The role requires hands-on UKG Ready HR Core expertise and deep U.S. HR compliance knowledge.

The position offers opportunities for process improvement, documentation development, and mentorship within a global team. Travel may be required based on client needs.

Qualifications

• Minimum of 3 years of hands-on experience with UKG Ready HR Core and Value Add Modules (Performance, Compensation, Benefits, People Analytics, ACA, and Learning).
• Minimum of 3 years of advanced experience in U.S. HR compliance, including federal regulations and best practices.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

• Strong experience with HR processes.
• Escalation Management: support all aspects of configuration, implementation, enhancement, and escalations.
• Documentation & Training: develop functional and technical documentation, including training materials and implementation plans.
• Data Analysis & Communication: analyze complex data sets and present insights to stakeholders.
• Thought Leadership: develop new processes, methodologies, and tools based on best practices.
• Team Development: provide mentorship and knowledge transfer to consulting teams.
• Governance & Compliance: lead escalation governance meetings and ensure reporting and compliance.

Skills

HR processes

UKG Ready HR Core

HR compliance

Education

Bachelor's degree or equivalent

Tools

UKG Ready Certifications

Job description

Accenture is seeking an experienced UKG HR Lead and Escalation Manager in the United States to partner with cross-functional teams, guide operations, and ensure governance and compliance across client environments. The role requires hands-on UKG Ready HR Core expertise and deep U.S. HR compliance knowledge.

The position offers opportunities for process improvement, documentation development, and mentorship within a global team. Travel may be required based on client needs.