Senior UI/UX Lead for GTM Tools & Systems

Megaport

United States

Hybrid

USD 120,000 - 180,000

Full time

8 days ago

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Benefits offered by this job

Flexible working environments

Birthday Leave

Study and training allowance

Career growth opportunities

Global intra-company transfers

Job summary

Megaport is seeking a UI/UX Lead – GTM Tools & Systems to translate commercial strategy into coherent experiences across revenue technology. You will partner with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement to establish design standards, guide interface development, and improve how commercial users access information across core and expansion motions.

The ideal candidate has 4+ years in UX/UI design for enterprise apps, strong Salesforce Lightning experience, and

Qualifications

4+ years professional experience in UX/UI design, enterprise application design, or commercial systems design.

Responsibilities

Develop and maintain ongoing understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands.
Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.
Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.
Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications.
Define how users navigate between systems, locate critical information, and complete end-to-end workflows.
Partner with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues requiring separate remediation.
Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs.
Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand, product, region, or role.
Partner with RevTech developers to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
Activate opportunities for guided sales motions, simplified workflows, and automation-first experiences in core and expansion business across brands.
Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving, multi-brand commercial environment.
Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.
Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.