Lead UI/UX Architect for GTM Tools & Systems

Megaport; New Jersey; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working environments

Birthday Leave

Study and training allowance

Paid study leave (5 days)

Job summary

Megaport is seeking a UI/UX Lead – GTM Tools & Systems to translate commercial strategy and user needs into a coherent experience across our revenue technology ecosystem. You will work with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement to establish reusable design standards and guide interface development.

The ideal candidate will design flow-state journeys that reduce friction, improve adoption and data quality, and accelerate technology delivery across global brands

Qualifications

• 4+ years of professional UX/UI design or related experience.
• Experience improving complex enterprise workflows in Salesforce Lightning.
• Strong information architecture, prototyping, usability testing, and WCAG accessibility.
• Ability to balance global standardization with regional needs across brands.
• Experience documenting design decisions and governance standards.
• Familiarity with CRM integrations, CPQ or quoting workflows.
• Experience working in Agile delivery, CI/CD, and enterprise change-management environments.

Responsibilities

• Develop and maintain understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands.
• Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.
• Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
• Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
• Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.
• Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications.
• Define how users navigate between systems, locate critical information, and complete end-to-end workflows.
• Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs.
• Partner with RevTech developers and architects to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
• Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
• Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
• Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.

Skills

UX/UI design

Salesforce Lightning

Information architecture

Agile delivery

Design systems

CRM integrations

Prototyping

User research

Tools

Salesforce

Gong

ZoomInfo

Quoting Tools

Job description

Megaport is seeking a UI/UX Lead – GTM Tools & Systems to translate commercial strategy and user needs into a coherent experience across our revenue technology ecosystem. You will work with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement to establish reusable design standards and guide interface development.

The ideal candidate will design flow-state journeys that reduce friction, improve adoption and data quality, and accelerate technology delivery across global brands