Senior Travel Ad Client Success Manager

Sojern; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Sojern is seeking a Senior Client Success Manager to lead post-launch advertiser campaigns and strengthen partner relationships within the travel advertising space. You will drive growth and retention for top-tier clients while delivering world-class service across products, support, and engagement initiatives.

The role requires a customer-first mindset, strong multitasking, data-driven decision making, and a passion for learning in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 5+ years experience, including 2+ years in digital/programmatic advertising and/or hotel vertical.
• Experience with DSPs (Appnexus/Xander, DV360, The Trade Desk) and/or Adphorus or other social platforms.
• Proficiency with Salesforce, Gsuite, and Office products.
• Ability to manage multiple clients and campaigns daily.
• Excellent time management and organizational skills.
• Willingness to work with global clients.

Responsibilities

• Manage post-launch advertiser campaigns and drive growth and retention.
• Maintain strong client relationships and ensure campaign success.
• Collaborate with AdOps and other internal teams.
• Present campaign results and business reviews to clients.
• Mentor new team members when needed.
• Coordinate monthly billing for clients.

Skills

Proficiency in Salesforce

Proficiency in Gsuite

Proficiency in Office products

Multitasking

Time management

Global client experience

Experience with DSP/Ad platforms

Education

Bachelor's degree from an accredited college or university

Tools

Appnexus/Xander

DV360

The Trade Desk

Adphorus

Social Media platforms

Job description

Sojern is seeking a Senior Client Success Manager to lead post-launch advertiser campaigns and strengthen partner relationships within the travel advertising space. You will drive growth and retention for top-tier clients while delivering world-class service across products, support, and engagement initiatives.

The role requires a customer-first mindset, strong multitasking, data-driven decision making, and a passion for learning in a fast-paced environment.